Last updated: April 2026

Who We Are

The Pain Gap is a digital wellbeing programme operated from 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our website address is: https://www.thepaingap.com

Contact email: info@thepaingap.co.uk

What Personal Data We Collect and Why

Contact Forms

When you submit a contact form on our website, we collect the information you provide, including your name, email address, phone number, and message content. We use this information to respond to your enquiry.

Purchases and Payments

When you purchase our programme, we collect your name, email address, billing address, and payment information. Payment processing is handled securely by our third-party payment provider. We do not store your full credit card details on our servers.

Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for more details.

Analytics

We may use analytics services to understand how visitors interact with our website. This data is collected anonymously and helps us improve our services.

Account Data

If you create an account on our website, we store your name, email address, and programme progress. You can request deletion of your account at any time by contacting us.

How We Use Your Data

We use personal data to:

  • Provide and deliver our services and programme content
  • Process payments and send purchase confirmations
  • Respond to your enquiries and provide support
  • Send you relevant updates about the programme (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Payment processors (to process transactions securely)
  • Email service providers (to send communications you’ve opted into)
  • Hosting providers (who store our website data securely)

All third parties are required to handle your data in accordance with data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for up to 12 months. Purchase records are retained as required by UK tax law.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Request deletion of your data
  • Object to or restrict the processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at info@thepaingap.co.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: